Can the points be converted to cash?

While points earned are not converted to cash, they can be used for your next transaction in the place of cash. For eg: for every 100 points earned, you can use them to pay for any valid goods worth 100 Kyats.

I forgot to use City Rewards at the time of payment. Can I still get points for that transaction?

It is compulsory to present your City Rewards app or card at the time of payment to have points credited to your account. Unfortunately, we cannot credit points after the time of payment.

Why can’t I redeem an offer?

Please check the validity of the offer. Expired offers will not be eligible for redemption any more. In case the offer is still within its validity period, please contact Customer Care via the app.

Will I get discounts with City Rewards?

Offers and promotions listed in your City Rewards app vary depending on the issuing merchants. They include special rates, discounts, free gifts, etc. It is possible to find discounts via City Rewards.

Why do my friend and me have different promotions in our City Rewards accounts?

Each City Rewards account information is used to customise unique offers specific to that customer. Our promotional offers are personalised because we would like to make the offers most suitable for you. The more you use your account, the more the chances to receive special offers from us.

Will I be able to use my City Rewards account to earn points at Seasons Bakery?

Yes, you can use the City Rewards app at City Mart Supermarkets, Ocean Supercenters, Marketplace by City Mart, City Care Health and Beauty stores, Seasons Bakery & Cafés, City Baby Club stores, City Books and Music & Safari Bookstores across Myanmar.

I left my card at home. How do I get the points?

In case you have forgotten your physical City Rewards card at home, and you don’t have the app, you can earn points by presenting your mobile phone number or NRC/Passport number to the cashier. However, there is no way to use your points without the presence of either your physical card or app. Please ensure to do so before making payment for your transaction. However, there is no way to use or redeem your points without your physical card or app. A better alternative is to do so *before* the billing of your purchase. A better alternative is to just download the City Rewards app, sign up and click ‘Add card’. This lets you add your physical card to the app so that you never have to carry your physical card again, giving you access to a range of rewards, payment features and much more at the click of a button!

How long are the Rewards valid for?

All rewards seen inside your City Rewards account are subject to the timelines, terms and conditions of the issuing merchant. Please check the fine print on each of them to know more. They vary in nature depending on their issuance.

What if the points are not credited to my account?

If the points are not credited to your account, please contact 09 777 395 888 and give us all the information of purchase (date, time, place of purchase, amount) and receipt number. We will process the same and help you at the earliest.

I conducted a transaction and the cashier tried loading the points but I haven’t got any.

Please contact the nearest Customer Service Counter or call the City Rewards Hotline at 09 777 395 888 in case of such an incident. Before that, please do check once for the qualification of the goods purchased and/or your data connection.

Can I combine my points with other people’s points for a purchase?

No, points can’t be combined to make any purchase. Each members points are exclusively their own. Points are further non-transferable.

How many kyats do I have to spend to get 1 point?

1 point will be awarded for every transaction of 200 kyats (inclusive of commercial tax) paid for in cash at participating outlets.

How long will it takes before my points are reflected in my account?

The update of points and/or cash wallet balance usually reflects in your account within a few minute of the transaction itself. In case of a delay, please check data connectivity, updates on the App Store for the app or phone issues. In case the update still doesn’t reflect, please contact a City Mart Customer Service Counter at the earliest.

I didn’t purchase anything and my points seem to have been deducted. What happened?

Please check the History section of the app for an explanation or contact City Rewards Hotline at 09 777 395 888 in such a case. Please further note that all points carry an expiry date of one year from date of accrual and your points may just have expired.

Is it possible to transfer points to a friend? If yes, then how can I do so?

City Rewards points are not transferable as is, however, cash added to the City Rewards cash wallet can be gifted to a friend in your Contact list via the ‘Gift’ section of the app. Please note that all points carry an expiry date of 1 year from the date of issuance and your points may have just expired. This is currently only available on the app.

Can I get a refund for points that have been redeemed?

If you have paid for a transaction in cash, you can opt for a replacement product for the amount paid, of its equivalent value. We do not process any refunds in cash. However, any transaction made in points cannot be refunded. In case you’re requesting a refund for a transaction paid for with City Rewards points, you will need to revert to the first option and opt for a replacement item itself. Please contact the Customer Service counter in case of such a situation.

How long will my points be valid for?

Your points will be valid for 1 year from the date that they are awarded to your account.

How will the points be used/consumed?

Upon presenting your City Rewards app/card to the cashier or counter staff, your qualified points and rewards will automatically be deducted upon purchase of qualifying products.

Can I get the points for earlier purchases if I have the receipts saved?

Unfortunately, points cannot be awarded for purchases made prior to joining the City Rewards program. Furthermore, once a transaction has been completed, points cannot be added to the City Rewards account. We strongly encourage our customers to present their City Rewards account to the cashier, before they pay for their purchase.

What can I use the points for?

You can use the points to pay for merchandises at all City Mart Supermarkets, Ocean Supercenters, Marketplace by City Mart, City Care Health and Beauty Stores, Seasons Bakery & Café and other participating merchants.. Points are usable after every 100 points is collected. For example: 100 points can be used to pay for 100 Kyats, converting from our 1 point = 1 kyat rate.

Are there any exclusions for points earn?

Yes. Points will not be awarded for City Gift Cards, Gift Vouchers, promotion items, alcohol drinks, phone prepaid cards and other products which may also be excluded from the Scheme at the discretion of City Mart Holdings Ltd.